Q&A


Having trouble placing a order - can you help?

For technical assistance please email us on cust[email protected]

How do I cancel my order?

To cancel an order please send an email to [email protected] Please include your order reference number in the title of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please note, if the cancellation request isn't sent before the item is despatched then we may not be able to refund you for delivery charges.

How do I find out what's happening with my delivery?

If you have not yet had a despatch confirmation email please contact [email protected]

Can I change what I have ordered?

Once an order is placed, unfortunately it cannot be amended online. We can cancel your order so that you can correct it, please email [email protected] Please note, these requests will be answered during our opening hours.

Can I amend the delivery option for my order?

As there is a price difference in the delivery options we offer, we unfortunately cannot change the delivery option once an order is placed.

Forgot to use my promotion code - can i add it?

Promotion codes do have to be entered at the time of placing the order. They cannot unfortunately be added on after the order process has been completed.